上级评分80%                                                                                                                                                                                                                                                   每项10分9-10优秀 8良好 6-7可接受 3-5需改进 1-2不可接受                                                                                                                                                                                                                                                   1

自律性

a. 遵守公司规章制度(人事行政制度、财务制度)，保守公司秘密；

b. 准时性（重承诺，时间观念强，及时回应）；

c. 以身作则，言谈举止自觉维护总公司形象。

                                                                                                                                                                                                                                                     2

团队/协作精神

a. 与团队成员分享信息和经验，促进团队成员间的合作，提高团队凝聚力

b. 主动配合上级、同事及相关部门工作；

c. 接受和支持团队决定，团队利益高于个人利益；

d. 善于社交并能建立内部信任。

                                                                                                                                                                                                                                                     3

责任心

a. 工作细致、严谨、信守职责；

b. 勇于承担责任；

c. 积极采纳别人的正确观点和建议，并付诸实施。

                                                                                                                                                                                                                                                     4

客户服务意识

a. 尊重客户，善待客户，为客户着想；

c. 预测、跟进客户需求；

d. 追求产品品质，服务质量一流，一次到位；

e. 信守对他人的承诺。

                                                                                                                                                                                                                                                     5

领导力

a. 建立规范的工作制度和程序；

b. 给予下属及时和适当的认可、激励；

c. 指导和培养下属，提高职业技能和忠诚度；

d. 明确下属职责，保证组织效率；

e. 获得下属尊敬和肯定；

f. 将团队合作及参与作为解决业务问题的基本方法。

                                                                                                                                                                                                                                                     6

分析/决策能力

a. 见微知著，立即采取行动，防患于未然；

b. 决策及时、果断，抓住要害；

c. 注重逻辑推理和相关事实，注重数据，考虑全面；

d. 在自由度有限的情况下做出决定；

e. 用非常手段解决非常问题。

                                                                                                                                                                                                                                                     7

组织/规划能力

a. 利用现有资源，规划美好远景；

b. 按轻重缓急排定工作次序；

c. 工作目标和期限明确、可行；

d. 能够将公司的战略化为本部门的具体目标；

e. 为下属拟定行动计划；

f. 善于建立广泛的业务网络，他为我用。

                                                                                                                                                                                                                                                     8

授权/控制能力

a. 善于用人所长，有效分配工作，并给予相应的权利和责任；

b. 对下属的工作进行跟进、回顾，确保目标达成；

c. 善于给下属及时反馈和评价。

                                                                                                                                                                                                                                                     9

沟通能力

a. 利用口头或书面等形式主动沟通；

b. 乐于倾听，有效反馈；

c. 能有效化解矛盾和抱怨；

d. 善于用人际沟通技巧说服他人；

e. 演讲能力。

                                                                                                                                                                                                                                                     10

创新能力

a. 对现有管理系统、方法，提出质疑并不断改进；

b. 创造新的管理方法并采取新的.行动以完成工作目标。

                                                                                                                                                                                                                                                     总 评 分000                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           本月工作中新学到了哪些知识技能或在哪些方面得到了提高：                                                                                                                                                                                                                                                    个人工作中需要改进和不足之处：                                                                                                                                                                                                                                                    下个月工作开展之目标计划：                                                                                                                                                                                                                                                    工作开展中需要的支持资源：                                                                                                                          最近更新

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