投诉信回复函(四篇)

投诉信回复函篇二

投诉信

letter of complaint

投诉信一般是针对质量低劣的产品或者服务而表达的不满和抱怨，目的是为了让对方根据所存在的问题给出合理的、所期望的解决方法。

投诉信的结构和内容为：第一部分，说明写该信的主要意图，即提出需要解决的问题和该问题给你造成的不良影响，以及解决问题的重要性；第二部分，说明详细的情况，提出与投诉有关的重要依据，如商品的具体问题、购买日期和地点等；第三部分，提出建议，说出你所希望的解决方法和最后的结果。此外，还可以向对方建议解决问题的最后日期，并表示对所投诉问题的妥善解决充满信心。

在写投诉信时应注意以下几个问题。

（1）要简洁明了，诚实坦率。说明情况时，只要能够证明你对此事已做了全面的了解即可，省去不相关的细节，尽量把篇幅限制在一页之内，不要过于冗长。

（2）语气坚定又不失礼貌，尽量避免尖锐的挑衅和责问。如果问题是针对个人的，尽量避免把锋芒对准整个公司和团体。尤其当你投诉的公司或个人与你经常打交道时，一定要讲求策略。

（3）如果该公司屡次给你提供质量低劣的服务并拒绝改变该情况，你认为唯一的解决办法就是诉诸法律，表述你的感觉时要得体而又不失坚定。然而，除非你已决定要诉诸法律时才可以说这样的话。

（4）如果你想要使你的投诉信更有分量，尤其是你想影响或改变某些立法式规定时，你可以让几个人和你联合签名。

（5）写上你的联系方式（姓名、地址、电话号码和电子邮件地址等），以备对方与你磋商解决办法时使用。

投诉信常见的表达方式如下。

（1）mild（温和的）complaint：

i am writing to you in connection with/regarding...我写信是关于……的事。

i am writing to you to complain about the poor service/quality...of...我给您写信是要对……低劣的服务或质量进行投诉。

i am writing to you to express my dissatisfaction with...我给您写信是为了对……表示我的不满。

i am sorry to inform you that...很遗憾，我要通知您的是……

i wish to make a complaint about...我想对……进行投诉。

i am afraid i have a complaint to make about...我只是想对……提出投诉。

（2）strong（强硬的）complaint:

i feel i must protest/complain about...我觉得我应该对……提出抗议或投诉。

i feel it a must to complain about...我觉得我必须对……进行投诉。

（3）making requests（提出要求）：

i would appreciate it if you would...如果您能……，我将不胜感激。

i will have to insist on a refund in full of the price/charge.我坚持要求全额退款。

i expect to be compensated for all the extra expenses.我期望能得到所有额外费用的赔偿。

i would be very grateful if you would...as soon as possible.如果您能尽快……，我将非常感激。

i hope this situation will not occur again.我希望这种情况不会再发生。

sample 1 dear sir/madam，i am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff.a week ago, i bought a skirt in the woman's wear department of your supermarket, but when i went back home, it simply shrank after the first-time i hurried back to your after-sale service for i told what had happened to the girl, miss ann white, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me she even said my misuse caused the result and refused to listen to me any longer.i strongly suggest that miss white be instructed on the proper manner towards customers.i hope you attach importance to this matter, and settle it as soon as , wei lei

sample 2

dear sir/madam，i am writing to you about a most unhappy wednesday morning, we took a long-route bus of your company from nanchang to jinggang bus was scheduled to arrive in jianggang mountain at 7 o'clock in the evening, but it stopped midway at 5 pm for mechanical driver and the ticket seller could neither solve the problem by themselves nor seek help from we stopped was nowhere near a until 9 o'clock, another bus finally carried us to a shabby rural had to pay for our room was too small and the quilt was so our surprise, when we just managed to sleep at around 2 am, the driver came to wake us up — the bus had been fixed!

i suggest that you look into this matter immediately and deal with it quickly and g forward to your , wang li

投诉信回复函篇三

如何写投诉信及其回复

一、投诉信的写作要点和套语

投诉信(letters of complaint)是某人对所提供的服务或所购买的商品不满意时，向商家、机构提出相关的问题，并希望问题得到解决和处理所写的信件，也可称为投诉信。这类信件的写作要点通常包括以下几部分：-----提出写信的目的是为了抱怨或投诉-----表明投诉的原因

-----希望问题能够得到解决

范文一（complaint concerning service）： dear sir or madam, i was a visitor in your hotel for three days during may 5 to may 8.i am sorry i have to say i was greatly disappointed with the inconvenient service you of all, it is the lighting facility in the of the lights is broken and another is so r unpleasant factor of your hotel is the food steak i ordered is last but not the least shortcoming of your hotel is the cold and indifferent service of the waiters.i asked one of them to bring newspaper to my room, but no paper was delivered at last.i am sure that you will agree with me that your service is unacceptable.i trust that you will take immediate steps to correct the situation and i look forward to your ully yours, john smith 在结构上，这封投诉信一开头就说明了写信的原因-----在酒店入住期间对其服务不满意。第二段中列举了抱怨的三个具体事实。一是电灯的问题，二是食物问题，三是服务不热情问题。最后一段中向酒店负责人提出中肯的意见，希望对方能够改善服务质量。

在语言方面，简洁明了。最大的特色是注意了礼貌用语。例如，开头提出问题时，用了i am sorry i have to say that…。在写抱怨信时，礼貌用语很重要，因为对服务或商品不满意，很容易用充满怨气的语言，所以得体的语言才不会影响投诉者与被投诉者之间今后的关系。比如，原文中用unpleasant 修饰factor，而没有使用disgusting等语气强烈的形容词。最后一段中用了i trust that …和i look forward to…这样的句式，一方面，它们是抱怨信的良好结尾，另一方面说明了对对方的信任和对迅速处理办法的期待。

范文二（complaint concerning damaged goods）： dear , the 50 tea sets we ordered were delivered yesterday, but we regret that 5 sets were badly packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to shall be glad if you will replace all 5 sets as soon as ile, we have put the damaged tea sets aside in case you need to check sincerely, david

此信的开头表明收到了50套茶具，并用了we regret that ….这样的句式表达对五套已损坏的茶具的遗憾。第二段中，说明了茶具损坏的可能原因。在用词方面也注意了一些技巧，如appear to 和we assume that…等。最后表明希望损坏的茶具能够得到更换处理。值得注意的是，为确保提出损坏物品的真实性，所以交代了损坏物品已保管好，待对方核实，以便处理。

常见开头和结尾： 开头法：

are sorry to inform you that …were badly damaged when inspection, we found that the quality of the goods did not meet the contract regret to find that your delivery of our….4.a portion of the goods arrived have to put in a claim for the damage.5.i am writing to inform you that i am dissatisfied with your…

spite of the inconvenience this letter may cause you, i still want to complain about… purpose of my letter is to express my satisfaction with … 结尾法：

1.i am looking forward to your due attention and proper solution on this e the trouble and inconvenience this matter may cause to you.i hope you can give me a satisfactory solution to …

3.i understand you will give immediate attention to this matter.4.i would like to have his matter settled by the end of … do hope that you’ll take measures to solve the problem.二、投诉信的回复

当收到因为给对方造成了损伤或不便的抱怨信后，必须马上给予答复。从一定意义上说，也就是写一封道歉信。其写作要点通常包括以下几点；-----表示真诚的歉意

-----解释造成损失或不便的原因-----表示今后的做法或处理办法

范文一的回复（reply to complaint concerning the service）： dear , i am sorry to hear that you didn’t enjoy your stay in our the same time, thank you for bringing this matter to my is my oversight.i’ll go myself and look into the matter ile, i won’t hesitate to improve the lighting facility, food quality and the service of the waiters.i do hope that we can meet your full satisfaction when you visit the hotel faithfully, 范文二的回复（reply to complaint concerning the damaged goods）：

dear , we are sorry to learn from your letter of the 8th that some of the tea sets were damaged when they reached will certainly replace them and have in fact instructed our representative at your end to send them by parcel regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid happening the same will not be necessary for you to keep the damaged tea sets and they can be sincerely，常见的开头和结尾； 开头法：

offer our apologies for … ’re sorry that… regret to …

4.i am writing to apologize for… 5.i’m writing to say sorry for… this trouble, we do apologize.结尾法：

1.i sincerely hope that you’ll be able to think in my position and accept my accept our sincere apologies for this mistake. assure you that we’ll give it our attention.4.i’m confident that you’ll have no further cause for complaint after our radios before it is , we’re arranging for the director of the sales department to contact you for the replacement.

投诉信回复函篇四

假如你是王华，在第一百货商店买了一部sq200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：

1． 不能拍照，不能收发信息，等等。。2． 希望对方可以允许你退货或者是换部新手机。

3． 写信日期是2008年12月21日。注意书信格式。

no.7 jiang nan road, chongqing city, china

st

dec.21, 2008

dear manager, my name is wang hua.i am writing this letter to tell you some problems about the sq200 cell phone which i bought from

ththe first super store on of all, the cell phone can not be used to take seems that there is something wrong with the ，i can neither receive nor send messages through this cell er, the buttery power is too short to last for one e of the above issues, i require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to you have any better suggestions please contact me as soon as you!

yours customer，wang hua.假如你是第一百货公司的经理吴刚，针对上文给予回复。

th

dec.30, 2008 dear , my name is wu gang, the general manager from the first super of all, i would like to say sorry about your new phone and thank you for telling us

about these far as your sq200 cell phone is concerned, i suggest that you return it back to our store and we will give you another charge will be all on order to express our regrets, we plan to send you a gift card.i promise the new cell phone is going to be perfect!finally, we are sorry again and hope you will like the new cell phone!if you have any questions, please feel free to contact a good day!

sincerely, wu gang.